Payment Policy

Payment:

By online bank transfer or cheque made payable to J P Grove . After a deposit has been paid the balance is to be paid in full 6 weeks before the holiday is due to start. If you book your holiday less than 6 weeks before it is due to start you must pay the full cost of the holiday at the time of booking.

It is the guests responsibility to pay the final balance when it becomes due, and although every effort will be made to email them at the time we are under no obligation to do so as emails sometimes go astray and we may not be aware this has happened..

Damage / Security Deposit:

There is no damage/security deposit for family groups or returning visitors, although we expect any damage to be acknowledged and paid for. We may require a security deposit to be paid in cash on arrival from larger groups or specially arranged holidays. This is refundable on the day of your departure or within a week of the end of your holiday less any payments for damage, returning left belongings, or excess cleaning required, etc.

Cancellations and changes:

If you cancel your holiday more than 6 weeks before it is due to start, we will retain your deposit, but will return any remaining balance paid. If you cancel your holiday less than 6 weeks before it is due to start, we will retain all monies paid to us. However we will try to rebook the holiday and if successful we will refund you your payment, less the deposit. We strongly advise that holiday cancellation insurance is purchased.

We may be able to arrange to change the booked dates of your stay but all additional costs due to the changes must be paid for by you.

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