Terms And Conditions

General:

By booking a stay at Croft Cottages you are entering a binding contract with the owner J P Grove which is subject to these terms and conditions. References to ‘us’ & ‘ours’ refer to J P Grove, and ‘you’ & ‘yours’ relate to the person making the booking plus all members of the holiday party. It is your responsibility to make all those members aware of our Terms & Conditions.

Booking:

Usually you must be over 21 years of age at the time of making a booking. You must have the authority & responsibility to accept all the conditions on behalf of all other party members. We reserve the right to refuse a booking.

Group bookings and special arrangements:

For large group bookings or if you or members of your party are under 21, or for any other special arrangements, please contact us to see if we can accommodate you.

Reservations and deposits:

Reservations can made by phone, email or preferably via our online booking system. We will confirm the reservation by email, and hold it for you for a maximum of 7 days. A 30% deposit and completed booking form must be received within 7 days of a reservation, otherwise the reservation will be cancelled. We will confirm a booking by emailing a written confirmation of booking. You must check this and notify us of any errors immediately.

Number of guests:

The number of guests staying in the cottages must not exceed that stated for the property except by prior arrangement. If it does, we will deny you access, or ask you to leave before the end of your holiday. We will treat your holiday as having been cancelled, and you will not be entitled to a refund of your holiday monies or any compensation. If you have booked paying the reduced occupancy price only two persons (plus infant) may stay. Extra guests will be charged at the full occupancy price for the cottage.

Arrival/departure:

Arrival time is 4pm on the first day and departure time is 10.30am on the last day, except by prior arrangement. You are responsible for informing us of late arrival so we can arrange entry should we or our representative be unable to greet you on arrival. If you do not contact us and have not arrived by noon on the day following your expected arrival date we will treat your holiday as having been cancelled by you and you will not be entitled to a refund.

Pets:

Pets by agreement at reservation stage and paid for at booking stage are allowed only in Apricot Cottage, Bramley Cottage , Clementine Cottage, Cherry Tree Cottage , Malt Cottage , Maize Cottage and Barley Cottage . They are not allowed on beds or furniture (or strictly upstairs in Apricot Cottage, Bramley Cottage, Clementine Cottage and The Cherry Tree Cottage ). Please use the pet gate provided to keep your pets in the kitchen at night. You must bring your own bedding, throws and towels for them. They must not be left in the property unattended. Any faeces in the yard or parking area must be cleared up and binned. You are liable for any damage caused. If your dog is prone to excessive or night-time barking please do not bring him with you as this may cause a nuisance to other guests or neighbours. Hose pipes are available in the car park to wash your dogs legs after a walk . Please follow the Countryside Code for your pets.

No Smoking:

You must not smoke indoors; please clear up your ash and butts if smoking outside.

Guests’ obligations:

You must keep all furniture, fittings, and effects both inside and outside the property in the same state of repair and condition as at the start of the holiday. Loss, breakages and damage must be reported and will have to be paid for unless of a minor nature like occasional breakage of crockery. Please report any malfunction of equipment immediately so we can arrange a prompt repair.

While you are resident in the property you must take all reasonable precautions to keep it safe and secure. Report lost keys or other security issues to us immediately.

You must leave the property clean and tidy. Excess cleaning will be charged.

Towels must not be removed from the property. Please bring your own beach towels.

You must behave considerately towards other guests, to us and our representatives, to neighbours and the community, wildlife, livestock and property. Offensive, rude or dangerous behaviour will not be tolerated. We reserve the right to bar you from the property without refund or any other liability if in our reasonable opinion your behaviour is unacceptable.

Further, should we reasonably believe you are likely to act in such a way, we reserve the right to bar you from the property without refund or any other liability.

Owners access:

You must allow us, or anyone representing us, access to the property and grounds at any reasonable time during your holiday.

Cancellation and changes by us:

Once we have issued a written booking confirmation we will do our best not to make any changes to your booking. We undertake to inform you promptly of changes. In the unlikely event of cancellation of your holiday, we will refund all monies paid but will have no further liability or obligation.

Liability:

Personal belongings are the responsibility of guests themselves. We accept no liability for any accident, loss or damage to property or persons or pets or vehicles ( including their contents) whilst on the premises. We will not be responsible for failure of services beyond our control.

Children must be supervised at all times.

Complaints:

Your holiday enjoyment is very important to us and we do all in our power to ensure it. Complaints must be reported immediately. You are responsible for telling us about problems and giving us the opportunity to put things right.

Website accuracy:

We do everything we can to ensure the accuracy of our information, especially on our website. We accept no liability for changes, or for changes to amenities and local activities, including those listed in our literature. Distances are approximate.

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