Covid-19 latest update

Updated:Wednesday,25th November 2020

As a family-owned business, people are at the heart of everything we do, so your and our staff's safety and health has been, and continues to be, our top priority. In order that we all do our bit to look after one another, we ask all of our guests to familiarise themselves with and adhere to the Government restrictions in place.

The Government rules in relation to Covid are constantly being updated and are therefore subject to change. We will continue to update this page with more information as and when we can, but in the meantime, we would like to thank each and every one of you for your understanding and support. You are the reason our teams come to work every day and love what they do - so we thank you for working with us to ensure we can continue to provide you with the best UK holidays again in the future.

Current Restrictions

There are currently no government restrictions in place in relation to holidays in self-catering properties in Wales.

Please rest assured that if it is impossible for you to take your booked holiday due to legal restrictions in place at the date for your booking, then the options set out below will be available to you. If there are no legal restrictions in place at the date your booking is due to start our normal terms and conditions will apply.

If any restrictions are introduced in England, Wales and Scotland we will contact all guests affected with instructions on what your options are and how to access these options.

Any customers unable to take their booked holidays due to Covid-related legal restrictions have the following options:

Further, to the above, you would also be entitled to cancel your booking and receive a refund of the amount already paid for the holiday.

Due to the volume of bookings affected by the restrictions, in order to ensure we can look after all of our customer requests as best we can, our team will prioritise queries based on holiday start dates. However we are working through all queries as quickly as we can and therefore will come back to you on your request as soon as possible.

We advise all our guests to keep up to date with the latest Government rules and guidance on travel ( and ) and take this and their own personal circumstances into account before booking and deciding whether to travel.

We have put measures in place to ensure you can have a safe and enjoyable holiday. To read more about this, visit our Safety First page. Furthermore, you can book without worrying about what may happen in the event of further restrictions. You can see the details on our Book with Confidence page

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